Earlier this morning, I called the number you gave me and spoke with your technical support person (Matt). It was SO incredibly refreshing to speak to an actual person to explain the problem. What a world of difference that makes! Novel concept, I know ... Matt was very helpful (and patient and polite etc), and even called me back (which I didn't expect). Hopefully the problem will be taken care of soon, but in the meantime I wanted to pass along how much I appreciate your having a help line that is actually there to help you. (Funny, I know, but true ...)
Again, thank you!