[1 of 1 customers found this review helpful]

By CatRost from SF CA on 2/17/2008

So the concept of this phone is great. But I am now on my 3rd defective brand new unit, which is completely ridiculous. These people (Thomson) have a serious lemon issue. I've noticed other reviews where people have gotten repeated defective units. So you are taking your chances big time if you buy this phone. You may be one of the lucky few who gets one that actually works. Or you could spend all your time, and your shipping dollars, returning it over and over and over.... If you want an idea of what it is like to deal with these people, just try calling the tech support # listed in the manual you get 800 448-0329. There is no way at all to get to a live person. After extensive internet research and calls to GE, who brands the phone, I eventually got another number that I was able to get a live person thru, but they seem to purposefully make this a very difficult task. Even more reason to buy someone else's product. I am so sorry I ever bought this phone!!!