Ordered via website a 120GB Maxtor 5400 RPM hard drive. Got an email the following day from Steve, saying that item was end of lifed. My fault for not checking the "Status" which was "call". Steve worked with me, exchanging maybe 4 emails back and forth explaining alternatives to get my drive to me by Friday. We had problems with my Credit Card (my fault- a lock was on it) and they worked through that with me.