I just wanted to let you know I greatly appreciate the customer service you showed by helping resolve the issue of receiving a defective plays seat racing chair. The issue was handled professionally and promptly. The replacement seat was delivered quickly and there were no issues with the return process outlined by playseat. You and your team get an A+ for customer service. Your efforts made our special birthday recipient VERY happy. Also, a big kudos to Mike for getting the process started to take care of the problem. Thanks again, Tamara